About Us

Please Contact Us using the form on our Contact Us page and we will call you as soon as possible. Once we decide you are in our service area and we may be a good fit, we will send you a link to our online scheduling program called Time to Pet. By following the Time to Pet link you will be able to sign our service agreements, add/edit all of you and your pets info, schedule your free meet and greet and schedule all services going forward.

One set of keys can be left on-site in a lock box that you purchase prior to starting services with us. Or entry through door staff/concierge desk/leasing office. If you use keyless entry through a keypad or code, we still need a set of keys on-site in a lock box in case electronic entry does not work or in case of an emergency.

It is Your responsibility that we can gain access into your home for your scheduled visits. Fluffy & Frolic LLC is not responsible for Any client keys. When we arrive for a scheduled service, if we cannot gain access into your home through the method you provided to us, you will still be held accountable and charged for that service. You will be notified immediately that entry/access into your home was not possible at the time of service. Booking services with Fluffy & Frolic LLC acknowledges that you will provide us access/entry into your home upon arriving for your scheduled services and that the option you select to use works.

Fluffy & Frolic LLC will not pay to park in order to perform a pet care service. Our clients must provide parking for our sitters/walkers to perform the services. We can change the rate of your service or add on a fee/charge to reflect what we may have to pay to park via meter or garage.

Our service times are broken up into time blocks. We cannot guarantee specific times for visits due to busy scheduling, traffic, and unforeseen circumstances. However, we will always try to make visits appropriately according to your pet’s regular schedule. We will also take into consideration your specific time preferences whenever possible.

Dogs require at the bare minimum at least two visits a day. Cats and other animals require at least one visit per day. Many things can happen while you’re gone that can cause potential harm to your pet. Your pet's safety is our top priority.

We abide by all leash laws. All dogs while in our care will be required to be on leash during outdoor walks.

It is our policy that if any client allows any other person(s) access to their home while under the Fluffy & Frolic LLC contract, Fluffy & Frolic LLC cannot be held liable for any damages to pets or property because of this.

Please notify us immediately if guests will be in your home while we are providing services. Also, please notify the guest in your home that we are coming so that our presence will not surprise your guest.

If your pet bites another pet or person while in the care of Fluffy & Frolic LLC, it is your financial responsibility to pay for all costs sustained. Due to the Mecklenburg County, North Carolina rules and regulations, we will have to follow all procedures with Charlotte Animal Care, Animal Control, as well as any other local Animal Care and Control. If your pet bites or harms it’s pet care provider, they will have to seek medical attention and we will provide the owner’s name, pet’s name, address, and additional information to officials.

Fenced in yards are great for pets to enjoy the outdoors, however, no fence system is completely secure, therefore they put your pet’s safety at risk. Fluffy & Frolic LLC does not accept responsibility or liability for any pets that escape, are injured, become lost, fatal, or anything further, when they are left outside or have access to a fenced in area. This includes fences of all types.

If you have an outdoor pet and choose to leave it outside, please know that if it is too cold or it is too hot, we will contact you and let you know that changes need to be made due to it being too cold or too hot outside.

Our biggest concern is that your pet is safe and comfortable, we take all measures to make sure of this.

Fluffy & Frolic LLC requires that all pets have the necessary vaccinations and immunizations before service begins. All pets must be up to date on vaccines. Make sure your pet’s profile in Time to Pet always reflects the most current vaccine dates and information.

We suggest using preventative methods recommended by your vet to control fleas/ticks. If we see fleas/ticks are a problem, we have the right to cancel services and will do so until the flea/tick situation is controlled. If we notice them in the middle of a service, it will be stopped and canceled immediately and there will be NO refunds. We will contact you so you may find alternate care for your pets.

Under no circumstances will Fluffy & Frolic LLC service any pet that has any form of contagious illness.

These policies are put in place for the safety and health of your pets. Your pets' health is one of our top priorities. All of our clients depend on us to provide a safe and healthy service for their pets and homes.

Fluffy & Frolic will use their best judgment while caring for your pets during all weather conditions and temperatures. The service schedule may be changed, interrupted, or altered due to the circumstances. In extreme heat or cold we will adjust the outside walk time as needed depending on the needs of each pet, the remaining visit time will be spent indoors. We will always reach out to inform you of these changes.

All rates and services are subject to change at any time.

Services that go beyond the length of a scheduled visit time for issues beyond our control (access/entry, cleaning, emergencies, etc.) will be adjusted and charged accordingly.

Holiday:

All visits scheduled on the day before, day of, and day after a holiday will include a $5 holiday fee per visit. Our holiday list is: New Years Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, and Christmas Day. Please note that we have limited hours on holidays.

Meet & Greets:

All new clients will have one free in-person consultation prior to your first scheduled service. Any additional in-person meet & greets will include a $7 fee.

Additional Pets:

All rates listed on the service page are for one pet per visit. Each additional pet is $5 per visit.

Any clients who need to add, cancel, or change the time/date of any service must provide Fluffy & Frolic with a 72 hour or more notice via Time to Pet message or by email.

Clients canceling their visits with less than 72 hours notice will be charged the normal full visit rate for all visits canceled within the next 72 hours.

There will be no charge for clients canceling their visits outside of the 72 hour window.

If you will be returning home early, please notify us as soon as possible. Our no charge cancelation policy only applies for any visits canceled with 72 or more hours notice.

No refunds will be given to clients for visits that have been started or completed.

Holiday Cancelation Policy:

Any client canceling less than 72 hours before a holiday date, will be charged the normal full visit rate for all visits canceled within the next 72 hours. There will be no charge for clients canceling their visits outside of the 72 hour window. Holiday dates : New Year’s, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas.

Payment is due three days (72 hours) before the service start date.

For all Holiday appointments, payment is due three days (72 hours) before the service start date.

When creating your profile in Time to Pet, you will have the option to enter in all of your credit card information at that time. Please make sure all information is correct. Once you have entered your credit card information, we will automatically charge your card three days prior to your service start date. You will be sent an email receipt for acknowledgement of payment. Invoices detailing your services and payment history are available online in your Time to Pet account.